Refund policy

Return & Refund Policy

Kneevora: 60-Day Risk-Free Trial & Refund Policy

Support: we.kneevora@gmail.com

At Kneevora, we're committed to delivering high-quality knee support products that you can trust. That's why every purchase is backed by our 60-Day Risk-Free Trial, giving you plenty of time to experience the comfort, stability, and support of your Kneevora Knee Sleeve. During this period, we encourage you to use your product normally while taking reasonable care of it.

1. 60-Day Risk-Free Trial

If you're not completely satisfied with your purchase, you may request a return within 60 days of the delivery date, provided the following conditions are met.

Product Condition

The product must not be torn, punctured, intentionally damaged, or altered in any way that affects its intended performance.

Hygiene Standards

As our products are wearable items, returned products must be reasonably clean. Returns showing excessive stains, dirt, strong odors, or significant wear may not qualify for a refund due to hygiene reasons.

Complete Return

Please return the product along with any included accessories, tags, or additional components. Returning the original packaging is appreciated whenever possible.

2. Damaged, Defective or Incorrect Products (Unboxing Policy)

If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, please contact us as soon as possible after delivery.

Uncut Unboxing Video Required

To verify shipping-related claims, an uncut unboxing video is mandatory.

The video should clearly capture:

  • The sealed courier package before opening.
  • The shipping label.
  • The entire unboxing process without any pauses or edits.
  • The damaged, defective, or incorrect product received.

Unfortunately, claims relating to shipping damage, visible manufacturing defects upon delivery, or incorrect items cannot be processed without an uncut unboxing video.

3. Returns, Size Exchanges & Replacements

Need a different size or wish to return your order during the trial period? We're happy to help.

Reverse Pickup

Where service is available, Kneevora will arrange a reverse pickup from your registered delivery address.

Return Shipping Fee

A ₹200 return shipping and handling fee applies to all approved returns. This helps cover reverse logistics, product inspection, and processing costs.

Replacement Charges

For approved size exchanges or other eligible replacements, a ₹200 logistics and processing fee will be applicable for each replacement request.

Replacement Policy

Once a replacement order has been dispatched, the original purchase becomes ineligible for a monetary refund. Replacement orders are considered final and cannot later be returned for a refund.

4. Refund Process

If your return meets the requirements of our 60-Day Risk-Free Trial, your refund will be processed after the returned product successfully passes our quality inspection.

Prepaid Orders

Approved refunds will be credited back to the original payment method after deducting the applicable ₹200 return shipping fee, where applicable.

Cash on Delivery (COD) Orders

For COD purchases, approved refunds will be made through Bank Transfer or UPI after deducting the applicable return shipping fee. Our support team will contact you to collect the required payment details once your return has been inspected and approved.

Quality Inspection

Kneevora reserves the right to reject refund requests if the returned product is found to be:

  • Torn, punctured, or physically damaged.
  • Excessively dirty, stained, or unhygienic.
  • Missing essential accessories or components.
  • Modified, repaired, or altered after delivery.
  • Returned in a condition that prevents proper verification or inspection.

5. How to Request a Return or Replacement

To begin a return, exchange, or replacement request, please email we.kneevora@gmail.com with:

  • Your Order ID
  • Clear photos of the product (front and back)
  • A brief explanation of the issue or reason for your request

Our customer support team will review your request and guide you through the next steps if it is approved.

Please note: Returns sent without prior approval from our support team will not be accepted.

6. Refund Timeline

After we receive your returned product, our team will inspect it and notify you of the outcome.

If your refund is approved:

  • Refunds are initiated within 10 business days.
  • Depending on your bank or payment provider, it may take a few additional business days for the amount to reflect in your account.

If more than 15 business days have passed since your refund was approved, please contact us at we.kneevora@gmail.com.

Need Help?

If you have any questions regarding your order, returns, exchanges, replacements, or refunds, we're here to help.

Email: we.kneevora@gmail.com

Our support team will be happy to assist you.